At Print And File, we’re committed to providing high-quality office organization products with reliable shipping and a hassle-free returns process. Whether you’re purchasing computer accessories, desk organizers, filing solutions, or printer supplies, we want your experience to be completely satisfactory.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We stand behind the quality of our office organization products. If you’re not completely satisfied with your purchase, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in its original packaging
  • All original tags and accessories must be included
  • Proof of purchase is required
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items

For health and safety reasons, the following products cannot be returned:

  • Opened printer ink & toner cartridges
  • Custom-configured pegboard systems
  • Software or digital products

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of receiving your order by emailing [email protected]
  2. Include the following information in your email:
    • Your order number
    • Product name and SKU (if available)
    • Reason for return
    • Whether you want a refund or exchange
  3. Wait for authorization – we’ll respond within 24 hours with return instructions
  4. Ship the item back to our Fort Worth facility at your expense (original shipping fees are non-refundable)
  5. Receive your refund or exchange once we’ve processed your return

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Print And File Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Product Details:

  • Product Name: [Product Name]
  • SKU/Item Number: [If available]
  • Reason for Return: [Please specify]

I understand that I am responsible for return shipping costs unless the item arrived damaged or defective. Please provide return authorization and shipping instructions.

Best regards,
[Your Full Name]
[Your Contact Information]
[Your Order Date]

Refund Processing

Once we receive and inspect your return:

  • Refund timing: Processed within 3-5 business days after we receive your return
  • Refund method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • International orders: Any customs duties or taxes paid at checkout are non-refundable

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  • You’ll be responsible for any price difference and additional shipping costs
  • We’ll ship your replacement item once we receive your return

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Shipping Address

All returns should be sent to:

Print And File Returns
3829 Green Hill Road
FORT WORTH, US 76101

Need Help?

For any questions about our shipping or returns policy, don’t hesitate to contact our Fort Worth team at [email protected]. We’re here to help make your office organization shopping experience with Print And File completely satisfactory.