At Print And File, we’re committed to making your office supply experience seamless. Below you’ll find answers to common questions about our products, shipping, returns, and more.

Product Questions

What types of office products do you offer?
We specialize in five main categories: Computer Accessories, Desk Accessories, Filing Solutions, Pegboard Systems & Clipboards, and Printer Ink & Toner. Our selection focuses on premium, productivity-enhancing office essentials.
Are your printer toners compatible with all printer models?
We offer both original and remanufactured toner cartridges compatible with major printer brands. Please check product descriptions for specific compatibility information or contact our support team for assistance.
Do you carry eco-friendly office products?
Yes! Many of our filing systems and desk organizers are made from sustainable materials, and we offer remanufactured toner options that reduce environmental impact.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 day delivery after 1-2 day processing)
– Free Economy Shipping: For orders over $50 via EMS (15-25 day delivery after 1-2 day processing)
Do you ship internationally?
Yes! We ship globally except to Asia and some remote regions. International orders are shipped via EMS with tracking included.
How can I track my order?
All shipments include tracking. You’ll receive tracking information via email once your order ships. For additional assistance, contact us at [email protected].

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date for most items in original condition. Some exclusions may apply – please see individual product pages for details.
How do I initiate a return?
Email our support team at [email protected] with your order number and reason for return. We’ll provide return instructions and address based on your location.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Will I be charged customs fees?
All customs and duties are calculated at checkout so there are no surprise fees upon delivery.
Do you offer business accounts?
Yes! Contact our Fort Worth-based team at [email protected] to discuss volume pricing and business account options.

Customer Support

How quickly do you respond to customer inquiries?
Our team typically responds within 24 hours. For urgent matters regarding time-sensitive orders like printer toner, please include “URGENT” in your email subject line.
Where is your company located?
Our headquarters is at 3829 Green Hill Road, Fort Worth, TX 76101, United States.

Still have questions? Our knowledgeable team is ready to help at [email protected].